I1
Website / Mini-Program Managed Ops (annual)
Effective on signing
After launch nobody minds it: domain expires, cert lapses, malware, unreachable—no one to call.
Deliverables
- Expiry alerts & renewal
- server inspection
- daily backup
- uptime monitoring
- 7×12 response
Who it's for
Clients with no one to maintain post-launch
I2
Data Backup & Security Hardening
3–7 days
Data sits on one server, no backup, staff share the super-admin account.
Deliverables
- Offsite / scheduled backup
- recovery drills
- permission review
- basic hardening
Who it's for
System clients with customer · order data
Questions we often get about this category
- Can you take over ops for a site you didn't build?
- Yes, but first a check-up: can the code be changed, who runs the server, is there a backup. We won't take on projects we can't trace—so when something breaks it's clear.
- How often are backups and can you actually restore?
- Full DB daily, key tables incremental, files weekly. A backup only counts if it restores—so we run a restore drill every quarter and show you the record.
- How is pricing calculated?
- By scope, not a flat quote. We list modules, then set the timeline; price follows scope. We give a detailed breakdown before signing; if you add requirements mid-way we re-quote—no 'let's see as we go' billing.
- Who owns the code and data?
- The server, domain, mini-program entity, and payment merchant ID are all under your name. We deliver the code and deployment docs—no locked backend, no held data; your next team can take it over.