Customers sit in friend lists—nobody follows up, it's chaotic, and they leave with the employee.
Deliverables
- Channel QR
- auto-tags
- follow-up SOP
- mass-send assistant
- departure handover
Who it's for
Customers added on WeChat but unmanaged
F2
Membership / Points System
2–3 weeks
Old customers buy once and leave—no reason to return.
Deliverables
- Tiers / points / stored value / subscription
- mini-program
- marketing automation
Who it's for
Low repurchase; want to lock in long-term customers
F3
Community Operations Plan
1–2 weeks
Groups are built but nobody talks; post an ad and you're out.
Deliverables
- Group positioning
- content calendar
- group SOP
- tool config
- dashboard
Who it's for
Has groups but silent, no conversion
Questions we often get about this category
- Does our customer data live with you or with us?
- With you. The WeCom entity, mini-program entity, and server are all yours; we only deliver the system and docs.
- If an employee leaves, do they take the customers?
- WeCom customers belong to the company and handover is inheritable. That's why private-domain should use WeCom, not personal WeChat—when a personal account leaves, the customers really leave.
- How is pricing calculated?
- By scope, not a flat quote. We list modules, then set the timeline; price follows scope. We give a detailed breakdown before signing; if you add requirements mid-way we re-quote—no 'let's see as we go' billing.
- Who owns the code and data?
- The server, domain, mini-program entity, and payment merchant ID are all under your name. We deliver the code and deployment docs—no locked backend, no held data; your next team can take it over.