INDUSTRY 05 · Clinics · dental · medical aesthetics · devices
Healthcare
In healthcare, compliance matters more than looks. Booking, records, and return-visit reminders—get these three smooth and patient experience and return rate rise together.
The boundary here is clear: no diagnosis advice, no drug recommendations, no exaggeration. What we can do is process and records—booking without double-books, records that don't get lost, someone reminding about return visits.
Device firms add another layer: Class-II medical-device filing, product qualifications, and messaging discipline. We pre-check these materials and cut non-compliant copy outright.
01 Where things usually stall
Booking by phone
One front-desk person takes calls, registers, reschedules; busy and double-books happen.
Records on paper
Return visits rely on the doctor's memory; a new doctor means retelling the history.
Messaging crosses the line
Efficacy promises on the site or WeChat account fail review—or draw complaints.
02 Where to start
Booking / Membership Mini-Program
Online scheduling, conflict blocking, arrival reminders, spend records.
3–4 weeks B7Qualification & Filing Agency
ICP, Class-II device filing, document checklist and progress tracking.
2–8 weeks (pending approval) F2Membership / Points System
Return-visit cycle reminders, session cards and stored value.
2–3 weeks B1New Website (responsive + ICP filing)
Departments, doctors, qualifications—clearly what you do and don't do.
3–4 weeks03 What delivery looks like
What you get
A running site or system, admin backend, deployment docs, and an acceptance checklist that states the boundaries.
When to pay
Paid by milestone: signing, mid-point, launch. Each milestone has something acceptable—not time-based burn.
After launch
3–6 month warranty, someone picks up issues. First month we use it with you and fill the gaps.
Who you work with
The people you meet, who write the plan, and who write the code are the same. No handoffs; no re-explaining requirements.
Questions we often get for this industry
- Any special requirements for medical sites?
- No efficacy promises, no before/after patient images, no guiding to online diagnosis. We review content against current rules before launch.
- Is it safe to put patient records on your servers?
- They can sit on your own server; we only build the system. Role-based permissions, operation logs, restricted export.
- How is pricing calculated?
- By scope, not a flat quote. We list modules, then set the timeline; price follows scope. We give a detailed breakdown before signing; if you add requirements mid-way we re-quote—no 'let's see as we go' billing.
Other industries
Next
Diagnose first, quote second.
Thirty minutes to hear you out, then a sheet: what to move first, what it solves, what actually needn't be done. The sheet is free.